1. Rent collection and late payment management: This includes collecting rent from tenants, managing late payments, and enforcing late fees.
2. Maintenance and repair management: This includes coordinating with vendors and contractors to handle maintenance and repair requests from tenants, and ensuring that the property is kept in good condition.
3. Tenant screening and placement: This includes advertising the property, showing the property to potential tenants, and conducting background and credit checks on potential tenants.
4. Eviction management: This includes managing the eviction process, representing the landlord in court, and coordinating with the sheriff’s office to have the tenant removed from the property.
5. Financial management: This includes preparing and distributing financial statements, handling expenses, and providing detailed financial reporting to the landlord.
6. Communication and coordination: This includes communicating with tenants and landlords, responding to inquiries and requests, and providing regular updates on the status of the property.
7. Legal compliance: This includes ensuring that the property management company and the landlord are in compliance with all state and local laws, regulations and ordinances, such as fair housing laws, health and safety regulations and others.

Screening potential tenants is an important step in the process of renting a property, as it helps to ensure that the tenant is a good fit for the property and will take care of the unit. Here’s how a reputable residential property management company would typically screen potential tenants:

1. Application process: The property management company will have a standard application process that all potential tenants must complete. The application will typically include information such as the tenant’s name, contact information, employment history, and rental history.
2. Credit check: The property management company will conduct a credit check on all potential tenants. The credit check will include information such as the tenant’s credit score, outstanding debts, and payment history.
3. Background check: The property management company will conduct a background check on all potential tenants, which may include a criminal background check and eviction history.
4. Income verification: The property management company will verify the tenant’s income and employment to ensure that they can afford the rent. This process may include pay stubs, tax returns, or a letter from the tenant’s employer.
5. Reference check: The property management company will contact the tenant’s past landlords and/or employers to get a sense of the tenant’s rental history and/or work performance.
6. Compliance with Fair Housing Laws: The property management company will comply with all fair housing laws, and will not discriminate against potential tenants based on protected characteristics such as race, religion, national origin, sex, familial status, disability and others.

It’s important to note that the tenant screening process and the laws that regulate it are subject to state and local laws, and may be different in other locations. A property management company should be familiar with the laws and regulations and follow them correctly.

1. Establishing a process for submitting requests: The property management company will establish a process for tenants to submit maintenance and repair requests, such as an online portal, email, or phone call.
2. Responding to requests in a timely manner: The property management company will respond to maintenance and repair requests in a timely manner, usually within 24 to 48 hours, and provide the tenant with an estimated time frame for completion of the work.
3. Prioritizing requests: The property management company will prioritize maintenance and repair requests based on urgency and potential impact on the tenant’s health and safety.
4. Coordinating with vendors and contractors: The property management company will have a network of trusted vendors and contractors who can respond quickly to repair or maintenance issues that arise.
5. Communicating with tenants: The property management company will communicate with tenants to keep them informed of the status of their requests, and provide updates on any changes or delays.
6. Keeping records: The property management company will keep records of all maintenance and repair requests, including the date of the request, the nature of the problem, and the date of completion.

It is important that property management company should have insurance policy to cover any damages that occur during the maintenance process or repairs to the property. And also should be familiar with the laws and regulations regarding the maintenance and repairs and follow them correctly.

1. Rent collection schedule: The property management company will establish a rent collection schedule and will inform tenants of the due date and method of payment.
2. Late payment fee policy: The property management company will have a policy in place for late payments, outlining any fees or penalties that may be assessed for late rent payments, in accordance with the laws of Philadelphia.
3. Sending reminders: The property management company will send reminders to tenants with past-due rent, by phone, email, or text message, reminding them of the due date and the late payment fee policy.
4. Communication with tenants: The property management company will communicate with tenants who are consistently late with rent payments to understand the reason for the late payments and try to find a solution.
5. Legal action: If a tenant is consistently late with rent payments and doesn’t respond to the property management company’s communication or attempts to find a solution, the property management company may choose to take legal action in accordance with the laws of Philadelphia

1. Review of lease agreement: The property management company will review the lease agreement to ensure that the tenant has violated the terms of the lease, and that the eviction process is legally valid.
2. Notifying the tenant: If the tenant is in violation of the lease, the property management company will send them a written notice to vacate the property within a certain timeframe, usually 10 days, in accordance with the laws of Philadelphia.
3. Filing for eviction: If the tenant does not vacate the property within the designated timeframe, the property management company will file for eviction with the Philadelphia Court of Common Pleas.
4. Representation in court: The property management company will represent the landlord in court, and provide evidence to support the eviction, such as the lease agreement and any written notices sent to the tenant.
5. Coordination with the sheriff: If the eviction is granted, the property management company will coordinate with the Philadelphia Sheriff’s office to have the tenant removed from the property.

1. Clear communication channels: The property management company should provide tenants and landlords with multiple ways to get in touch, such as by phone, email, and online portals.
2. Responsive and timely communication: The property management company should respond promptly to tenant and landlord inquiries and requests, and provide regular updates on the status of any issues or concerns.
3. Transparent and honest communication: The property management company should be transparent and honest in their communication with tenants and landlords, providing accurate and relevant information in a timely manner.
4. Professional and courteous communication: The property management company should maintain a professional and courteous tone in all communication with tenants and landlords.
5. Communication logs: The property management company should keep records of all communication with tenants and landlords, including date, time, and the content of the communication.
6. Communication protocol: The property management company should have a protocol in place for handling different types of communication, such as maintenance requests, rent collection, and emergency situations.

1 months rent and 8% of gross rent per month

1. A designated emergency contact: The property management company should have a designated emergency contact, such as a 24/7 on-call staff member, who can respond to emergency situations as soon as they arise.
2. Emergency response protocol: The property management company should have a protocol in place for responding to different types of emergencies, such as fires, floods, or weather-related events. This protocol should include details on who to contact, what steps to take, and how to keep tenants informed.
3. Maintenance and repair services: The property management company should have a network of trusted vendors and contractors who can respond quickly to repair or maintenance issues that arise.
4. Communication with tenants: In case of emergency, the property management company should have a plan to communicate with tenants, such as by phone, email, or text message, to keep them informed and provide instructions on what to do.
5. Coordination with emergency services: The property management company should have a plan to work with emergency services such as the police and fire department, to ensure the safety of the tenants and the property.

Move-out Inspection:

• When a tenant moves out, the property management company will conduct another inspection of the property to determine the condition of the unit and assess any damages.
• Any damages that exceed normal wear and tear will be deducted from the security deposit. The move-out inspection report will be provided to both the tenant and the landlord.
• If the tenant disputes any deductions, the property management company will provide documentation, such as photos or invoices, to support their decision.

It is important to note that all move-in and move-out inspection procedures and policies are subject to the state and local laws and regulations.

1. ​​The policy for handling security deposit refunds can vary depending on the residential property management company. However, most companies will conduct a move-out inspection of the property to determine the condition of the unit and assess any damages. Any damages that exceed normal wear and tear will be deducted from the security deposit. The remaining amount will be returned to the tenant, usually within a certain timeframe, such as 30 or 45 days, after the move-out date. If the tenant disputes any deductions, the property management company will provide documentation, such as photos or invoices, to support their decision.